Terms of Service

Effective date: April 27, 2026. These terms apply to your use of the MemberDex platform, the MemberDex iOS app, and the MemberDex admin dashboard. Plain language; reach out if anything is unclear.

1. Who can use MemberDex

You must be at least 18 years old to register a community on MemberDex and authorized to act on behalf of your organization. Members invited by a community admin can use the iOS app at any age, subject to App Store policies.

2. Your account

You're responsible for keeping your login credentials confidential and for any activity under your account. Tell us promptly if you suspect unauthorized access. Sharing admin credentials between people is discouraged — give each admin their own account so the audit log is meaningful.

3. Acceptable use

Don't use MemberDex to: send spam, harvest contacts for unrelated solicitation, host illegal content, attempt to circumvent platform security, run brute-force attacks against authentication, or intentionally degrade service for other communities. We may suspend accounts that do.

4. Your data

You own your community's data. We act as your processor for the purpose of operating the platform. You can export member data at any time and download community backups at any time. We do not sell, share, or repurpose your data for advertising.

5. Privacy

How we handle data is described in detail in our Privacy Policy. By using MemberDex you consent to that policy.

6. Billing

Pricing is described on the pricing page. The setup fee is non-refundable once provisioning completes. Subscription payments are billed through Stripe and renew automatically until canceled. Cancellation stops future renewals; data remains exportable through end of paid period and is then archived for 30 days before deletion.

7. Plan limits

Each plan has a hard member limit. Operations that would exceed the limit are blocked with a clear error. Existing members are unaffected. Upgrade or downgrade between plans at any time.

8. Service availability

We aim for high availability but don't promise zero downtime. Maintenance windows are announced in advance when possible. Scheduled maintenance and force-majeure outages are not grounds for refund.

9. Changes to the service

We may add, change, or remove features. Material removals or breaking changes will be announced in advance. Pricing changes apply only to new billing periods following 30 days' notice; in-flight billing periods are unaffected.

10. Termination

You can cancel anytime from the customer portal. We can terminate accounts for violation of these terms with reasonable notice except in cases of urgent risk (security incident, abuse). On termination, you have 30 days to export your data; after that, we delete it.

11. Warranty disclaimer

MemberDex is provided "as is." To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service is uninterrupted, error-free, or completely secure.

12. Limitation of liability

To the extent permitted by law, our aggregate liability is capped at the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

13. Indemnity

You agree to indemnify us against third-party claims arising from your community's content, your members' use of the service, or your violation of these terms.

14. Governing law

These terms are governed by the laws of the United States and the State where MemberDex is incorporated, without regard to conflict-of-laws rules. Disputes will be resolved in the courts of that State.

15. Changes to these terms

We may update these terms periodically. Material changes will be communicated by email to your billing contact and reflected by an updated effective date at the top of this page.

16. Contact

Questions about these terms? Email bleeps_fitness.4g@icloud.com.